Thank you for choosing JENN LEE.
We value every piece we create and hope it accompanies you with comfort, confidence, and care.
Please read the following return and exchange policy carefully before making a purchase.
1. Seven-Day Inspection Period
In accordance with consumer protection regulations, customers are entitled to a seven-day inspection period, starting from the day after the item is received.
Please note that this inspection period is not a trial period.
Items must remain in brand-new condition in order to be eligible for return or exchange.
2. Conditions Not Eligible for Return or Exchange
Returns or exchanges will not be accepted under the following circumstances:
Missing accessories, tags, packaging, or complimentary items
Items that have been worn, washed, altered, damaged, or carry odors
Damage caused by improper use
Customized / made-to-order items, which are not eligible for return or exchange
Alterations for Customized Items
If alterations are required for customized items, please contact us within two weeks of receiving the item.
Requests made after this period will be handled as standard alteration services and charged according to JENN LEE’s alteration price list.
3. How to Request a Return or Exchange
Please submit your request within seven days of receiving the item via one of the following channels:
Shopline order message
Official Instagram direct message
Email: jennleeteam@gmail.com (Please include “Return / Exchange Request” in the subject line.)
Our team will respond as soon as possible to guide you through the next steps.
4. Returning Items & Refund Process
Once your request has been approved, please return the item within five days, ensuring it is properly packaged.
Please note:
We currently only accept return shipments sent via Taiwan Post.
After shipping, kindly inform us of the shipment details through the original contact channel.
Upon receiving and inspecting the returned item, we will proceed with the refund or exchange accordingly.
5. Required Information for Return / Exchange Requests
To ensure smooth processing, please provide the following information when submitting your request:
Item name
Recipient name
Contact phone number
Return address
Refund bank account details (for non–credit card payments)
6. Return Address
Recipient: JENN LEE
Address: 6F., No. 70, Minyi Street,Luzhou District, New Taipei City 247, Taiwan Tel: +886-2-8952-1999
7. Refund Methods & Processing Time
Credit Card Payments
Refunds will be processed within 5–10 business days after the returned item has passed inspection.
The actual posting date depends on your card issuer’s billing cycle.Cash on Delivery / Bank Transfer Payments
Refunds will be transferred to the designated bank account within 5–10 business days after inspection.
8. Shipping Fee Policy
Shipping fees incurred from returns or exchanges will be determined based on the reason for the request.
Any applicable charges will be communicated to you during the confirmation process.
If you have any questions regarding sizing, item conditions, or procedures,please feel free to contact us—we are here to assist you.
Thank you for your understanding and continued support of JENN LEE.
