Before You Purchase
Please read all shopping policies carefully before placing an order.
By completing your purchase, you acknowledge that you have read, understood, and agreed to all terms and conditions stated on this website.
For any questions regarding your order, please contact us at: jennleeteam@gmail.com
Please ensure that you have confirmed the product size, color, and specifications before placing an order.
All product details are listed on each product page.
We recommend selecting sizes based on your personal body shape and wearing preferences.
As fit may vary depending on individual proportions, additional shipping fees will apply for size exchanges.
Due to differences in screen displays and device settings, slight color variations may occur.
Please refer to the actual product for final color accuracy.
Most items are in stock and will be shipped according to payment completion time.
In the event of out-of-stock items, we will notify you via email or announcement.
All items within one order will be shipped together.
If split shipments are required, additional shipping fees will apply. Please contact customer service in advance.
To protect your rights, please record an unboxing video upon receipt.
Items showing makeup stains, dirt, or signs of wear are not eligible for exchange.
If there are any issues with your order, please contact us within three business days and return the item within seven days.
Due to limited quantities, if restocking is not possible, we will notify you regarding order handling.
Please ensure you are comfortable with this policy before purchasing.
All images and written content on JENN LEE’s website and social platforms are protected by copyright and may not be used for commercial purposes without authorization.
For international customers, credit card transaction fees may apply according to issuing banks.
International orders are not eligible for returns or exchanges.
Shipping fees vary by destination—please contact us before ordering.
After You Purchase
Customer service hours are Monday to Friday, 10:00–18:00 (excluding national holidays).
Outside business hours, please contact us via email or official Instagram. We will respond as soon as possible.
Once an order is placed, changes to items, order merging, or manual modifications are not permitted.
We will never request ATM operations or installment cancellations by phone.
If you receive suspicious calls, please contact us or dial Taiwan’s anti-fraud hotline 165.
Payment Methods
We currently offer the following payment options:
・Credit Card
・ATM Transfer
・Convenience Store Payment Code
Please refer to our official website, newsletter, or Facebook page for the latest updates.
Exchange Policy
Exchanges are accepted for defective items or size issues.
Returns due to personal preference are not accepted.
Please contact us within three days of receipt and provide the following information:
・Account name
・Recipient name
・Contact number
・Item details
・Reason for exchange
Once approved, please return the item within three days with the shipping handling fee.
NT$80 applies within Taiwan; overseas rates vary.
Exchange Address:
6F., No.70, Minyi St., Luzhou Dist.,
New Taipei City 24745, Taiwan
Items must be returned in brand-new condition with original packaging and tags intact.
Defective Item Exchange
All items are inspected before shipment.
If defects are found, please follow the exchange procedure.
Defective items may only be exchanged for the same style, color, and size.
